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| To learn Learn how to resend samples to LIMS if there has been a problem |
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To resend an individual problem sample to LIMS, right-click on the name of the sample in the list and then click the Resend Problem Sample button. It will usually take a minute or so for the sample to be resent. The outcome will usually be either another error message if the sample still cannot be sent to LIMS, or the send will be successful and the red icon will be replaced by a green icon when the screen is next refreshed.
If communications with LIMS have been down for an extended period of time, there may be many problem samples. It would potentially be an onerous task to resend each one at a time. In this scenario, right-click anywhere on the Samples Received tab of the sample dashboard and click on the Resend All Problem Samples button.
