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During this process, the system will be unavailable for data transfer activities but users with work already on their mobile devices are able to continue to complete work as normal and any completed work will be queued for transfer as soon as service is resumed. It will not be possible to assign new work to the field users until the issue is resolved. It will not be possible to send data back to external systems (e.g. LIMS) until the issue is resolved.
In the case that a new application server has to be spun up, the system outage will usually last approximately 15-20 minutes. This is typically not long enough that any end-users will notice interruption in their services.
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During this process, the system will be unavailable for data transfer activities but users with work already on their mobile devices are able to continue to complete work as normal and any completed work will be queued for transfer as soon as service is resumed. It will not be possible to assign new work to the field users until the issue is resolved. It will not be possible to send data back to external systems (e.g. LIMS) until the issue is resolved.
Data loss will be limited to one operational day of sample data in the worst case scenario. In the majority of cases, data loss will be much more limited.
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Recovery of the adaptor service is constrained by the processes in place within the customer organisation. If the server is backed up and can be restored in its entirety, the adaptor service will resume when the server is brought back online. It will not be possible to assign new work to the field users until the issue is resolved. It will not be possible to send data back to external systems (e.g. LIMS) until the issue is resolved.
Recovery Time Objective and Recovery Point Objective
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